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Privacy policy

Privacy policy:

The privacy and security of your personal information is extremely important to us. This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information.

About this privacy policy:

Please check the below policies before you submit any personal data on this website. This privacy policy applies solely to the personal data collected by the our trust. We’ll amend this privacy policy from time to time to ensure it remains up to date, shows how and why we use your personal data, and reflects any new legal requirements. Please visit our website to keep up to date with any changes.

Your personal data is in safe hands with the our trust:

We do: use your personal data to help us provide a great experience for you. This includes tailoring the information we share to ensure you find it relevant, useful and timely.

We do: respect your privacy and work hard to ensure we meet strict regulatory requirements.

We don’t: sell your personal data to third parties.

We’ll always protect your personal data and, as part of this, we regularly review our privacy notice so that you can see how we use your data and what your options are.

A few quick notes:

This privacy policy explains what data we collect as well as how and why we use your personal data The policy applies to you if you’re a supporter of the Trust (whether that’s as a member, donor, volunteer, tenant, customer or employee) or use any of our services, visit our website, use our mobile app, email, call or write to us. In certain circumstances we may also provide an extra privacy notice, which will always refer to this page

We’ll never sell your personal data. We will only share it with organisations we work with who meet our high privacy standards.

What personal data do we collect?

We will collect and use your personal data (this means any information which identifies you, or which can be identified as relating to you personally, such as your name, address, phone number, email address or member number). We’ll only collect the personal data we need and we’ll make it clear at the point of collection why we are collecting it.

This personal data you give us may include your name, title, address, date of birth, age, gender, employment status, demographic information, email address, telephone numbers, personal description, photographs, attitudes, opinions, usernames and passwords.We may automatically collect information as you use our digital services such as the app and website.

How we secure your data?

We want to keep our customers, members, volunteers, employees and contractors safe, so the security of your data and of our information systems is incredibly important to us.

External threats to our data security are changing all the time, so we have a robust process for assessing, managing and protecting all of our new and existing systems to ensure they are up to date and secure. What’s more, we follow a ‘defense in depth’ security model, which means that your data is protected by multiple layers of security.

Our staff complete mandatory information security and data protection training when they start with us and every year afterwards, to reinforce their responsibilities and requirements.

When you trust us with your data we will keep your information secure to maintain your confidentiality. Whenever your information is stored or transferred, we use strong encryption to minimise the risk of unauthorised access or disclosure.

Personal Information:

As a registered member, you can review and change personal information at any time by accessing your account on the App or Website. Please be sure to update your personal information promptly if it changes or becomes inaccurate.if your account or membership is terminated or suspended, we may maintain some information to prevent you from re-registering

Children’s Privacy:

Our Services are not intended for children under the age of 13. Therefore we do not knowingly collect personal information via our websites, applications, services, or tools from anyone under 13.

Volunteers Information:

We need to use your personal data to manage your volunteering, from the moment you enquire to the time you decide to stop volunteering with us.

Keeping your information:

We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements.

Disclosing and sharing information:

We do not sell or share your personal information for other organisations to use.

When we allow third parties acting on behalf of the our trust to access your information, we will always have complete control of what they see, how long they see it for and what they are allowed to do with it.We may also disclose your personal information to third parties in order to comply with a legal obligation, or to enforce other agreement. It may also be used to protect the rights, property or safety of The our trust and our members, supporters and visitors. This includes exchanging information with other companies and organisations to protect against fraud.


We know that security is important to our users and we care about the security of your information. We maintain technical, physical, and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration. Some of the safeguards we use include firewalls, data encryption, physical access controls to our data centers and information access authorization controls. We need your help too: it is your responsibility to make sure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third-parties.